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Patient Satisfaction (HCAHPS) Data

For the past few years, St. Luke’s has been committed to a goal to collect standardized patient satisfaction data from all care settings throughout the system. In 2018, the work was completed, and sites now have access to their first year of data. Being able to compare to national benchmarks, as well as watching for trends month over month or year over year within facilities and units, provides an ongoing opportunity to continually enhance patient experiences.

Nursing Sensitive Clinical Indicators

In alignment with patient satisfaction data, St. Luke’s was committed to having all sites submit nursing sensitive clinical indicators to a vendor and obtain nationally benchmarked data. Previously, only Boise, Meridian and Magic Valley were submitting data for catheter-associated urinary tract infections (CAUTI), central line-associated bloodstream infections (CLABSI), hospital-acquired pressure injuries stage 2 and above (HAPI Stage 2+), and falls with injury. In calendar year 2018, quarter 3, Elmore, Jerome, McCall, Nampa and Wood River submitted their first quarter of data. St. Luke’s looks forward to showcasing data in 2019!