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Nursing Annual Report

Cynthia Gearhard
Cy Gearhard

Dear Nursing Colleagues, Patients, Families, and Community Members:

It is with great pleasure that I share with you the 2018 St. Luke’s Health System Nursing Annual Report. This publication presents a snapshot of the many highlights and accomplishments led by our talented nurses across the entire system. Our nursing staff has always proven to be innovative and committed to the growing needs of the communities St. Luke’s serves. This year was no different.

From an access standpoint, nursing was integral to the design, build and now day-to-day operations of St. Luke’s new 35,000-square-foot, high-tech Virtual Care Center. This state-of-the-art care center optimizes technology to provide system-wide virtual care across the region. Nursing was instrumental in the opening of the new Elmore Emergency Department, supporting improved patient outcomes, while also helping the McCall Hospital to achieve the system’s first Level IV trauma designation.

Our nursing staff continues to build relationships throughout the community, whether hosting high school students interested in health care careers at the Eagle Urgent Care, hosting 4-H members in the Fruitland Emergency Department, or building new initiatives such as follow-up calls to emergency department patients. In Nampa, registered nurse Celeste Benedict took community accountability to a whole new level when she created her “Clothes Closet,” providing clothing to patients in need when leaving the hospital. Her ingenuity earned her an Idaho’s Brightest Stars award. St. Luke’s nurses are known for their deep commitment to our communities, well beyond our traditional walls.

You will also see examples in this publication of the contributions nurses bring to continuously improve processes and outcomes. New PATHS (Professional Advancement Through High-performance and Skill) projects enhanced patient outcomes throughout the system. A Treasure Valley pediatric clinic presents a great example, where waiting rooms were separated to provide two distinct spaces: one for well-children visits and a second for ill children. Parents indicated on patient satisfaction scores that they felt their children were safer and more protected from illness after this change. In addition to PATHS projects, care improvements occurred when the Emergency Department (ED) and Wood River Family Medicine partnered to develop a new process that facilitated timely patient follow-up with their primary care physician following an ED visit. In Boise, adolescents are seeing improvements in their treatment, thanks to the efforts of nursing staff in the Neurobehavioral Medicine Day Treatment program.

To support our nurses who create these amazing accomplishments, we have implemented new tools and education opportunities. In the Treasure Valley, we have debuted the Student Nurse Apprentice Program (SNAP), originally implemented in the Magic Valley. Across the system, we have strengthened the Supporting Transitions and Relationships (STAR) residency transition to practice program and nursing research fellowship opportunities.

I am so proud to be a part of the St. Luke’s nursing team and very honored to work alongside such amazing, committed professionals who are passionate about the care delivered and the exemplary outcomes achieved.


Cynthia (Cy) Gearhard, MN, RN, NEA-BC
Vice President, Patient Care Services/System Chief Nursing Officer

Celebrating our Professional Practice Model: Relationship-Based Care

Relationship-Based Care (RBC), our professional practice model at St. Luke’s Health System (SLHS), helps align caring and healing processes to meet the needs of patients and their families. RBC has been an instrumental guide in both care delivery and demonstrating our culture. RBC enhances relationships both personally with patients, families and caregivers as well as professionally with colleagues and ancillary teams. The RBC concepts most familiar to staff may be care of self, care of colleagues and care of patient and family. This model, however, includes much more.

RBC has six essential elements: leadership, teamwork, professional nursing practice, patient care delivery, resource-driven practice and outcomes measurement. These elements are crucial to all areas of discipline within health care and tie directly back to St. Luke’s Strategy 2020 – putting the patient at the center of our care. We are the preferred providers in our communities because we deliver coordinated, affordable and accessible care through:

  • Leadership – Giving strength and power to all who practice within their discipline; coaching, encouraging and mentoring all team members to exemplify caring and healing in their language, actions and professional practice delivery.
  • Teamwork – Building teams that work collaboratively together across all disciplines, strengthening best practice and driving exceptional patient outcomes.
  • Patient Care Delivery – Maintaining a culture of safety and professionalism in all we do, recognizing better has no limit.
  • Resource-Driven Practice – Focusing on exceptional patient outcomes, we promote evidence-based practice in our care delivery.
  • Outcomes Measurement – Monitoring patient outcome data benchmarked by national vendors and internally if a national benchmark is not available;
    better has no limit.
  • Professional Nursing Practice – Demonstrating a team-based approach in caring practices that embody unique clinical knowledge and understanding
    of the human condition.

Six Behavioral Roles of Professional Nursing Practice

This year’s System Nursing Annual Report is dedicated to highlighting and celebrating how our nurses demonstrate the six professional nursing practice roles through their daily practice.

  • Leader – Advocate for patients/families; provide supervision/leadership to care team members; initiate changes to improve quality of care.
  • Teacher – Teach patients/families how to safely care for themselves within the health care setting and upon discharge.
  • Collaborator – Work with each team member to ensure they receive and provide important information and coordinate the plan of care.
  • Healer – Ensure patients/families receive physical, emotional and spiritual care based on assessment of their needs.
  • Guide – Ensure patients/families understand what to expect and are informed enough to make decisions about their care.
  • Sentry – Continuously assess, monitor and intervene for the patient to prevent complications, promote healing and optimize safe outcomes.
Relationship-Based Care helps transform work environments into cultures where personal responsibility and accountability prevail, healthy relationships flourish, and gratitude is openly expressed.

Health System Nursing Strategic Plan 2017-2018

Our strategic plan maps to St. Luke's four goal domains:
  • Culture/Engagement
  • Quality & Patient Safety
  • Patient Experience/Engagement
  • Stewardship

St. Luke's Health System - Nursing Demographics

System Demographics

Download Full Copies of Our Nursing Annual Reports


2018 Nursing Annual Report

This year's report highlights the accomplishments and exemplary outcomes of our talented nurses.

2017 Nursing Annual Report

This report covered nursing initiatives and excellence, including our celebration of our professional practice model: Relationship-Based Care.

2016 Nursing Annual Report

Our 2016 report expanded to include the entire St. Luke's Health System for the first time, including our successful implementation of a system-wide electronic health record.

Careers at St. Luke's

Join Our Team

You’ll travel a rewarding path of personal and professional growth at St. Luke’s, where we provide a patient-centered environment that extends from the hospital and clinic to the patient’s home, community, and workplace. We’re committed to establishing effective and meaningful patient relationships, promoting wellness, and supporting community health at every level of our organization. If you want to work where you truly make a difference in people’s lives, we encourage you to apply with us.