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Providing Feedback

At St. Luke's, your feedback is important to us. We encourage you, your family, and your caregivers to share observations, voice concerns and compliments, express complaints, or recommend changes.

Please note, St. Luke’s will only direct responses regarding patient experiences to the patient or legal patient representative in order to protect personal health information.

Contact our Patient and Family Relations team Monday through Friday, 8 a.m. to 4:30 p.m. Our message service is available after hours.

  • Phone: (208) 381-1420
  • Toll Free: (800) 579-0061
Submit a comment or concern by email: patientrelations@slhs.org

How Do I Request a Hard Copy of My Medical Record?

We Require a Written Request

You must submit a written request to obtain a hard copy of your St. Luke's medical record. We may charge you a reasonable cost-based fee for providing the records.

Learn more and download medical record request forms
Take Care, Someone Needs You.

You take care of others, so take care of yourself. Let us be your partner in health, whether you're recovering from an injury, checking in for your annual exam, or enjoying an online class.

Because when you take care of yourself, everyone around you benefits.

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