Preparing for an Appointment at St. Luke's
Preparing for an Appointment at St. Luke's
If you're seeing a provider for a new condition, a little preparation can go a long way:
- Complete any paperwork sent by your provider before your visit.
- For video visits, review our Prepare for a MyChart Video Visit guide.
- Bring your medications (or a list of them), ID, and insurance card.
- Track your symptoms in a diary—even those that seem unrelated.
- Write down your questions ahead of time and bring them with you.
- Consider bringing a support person to help take notes and ask questions.
- Ask for clear explanations of your diagnosis, treatment options, and prognosis.
- Don’t hesitate to seek a second opinion if you have doubts or concerns.
- Arrive early to allow time for paperwork. We’ll keep you informed of any delays.
- Please call at least 24 hours in advance to cancel or reschedule your appointment.
Responsible Use of Artificial Intelligence
During your visit, the St. Luke’s team may use artificial intelligence (AI) to assist with tasks. At St. Luke’s, AI is a tool to support, not replace, human judgment. Every AI solution we use is guided by principles that protect patients, empower our workforce, and maintain trust. Our goal is simple: use AI responsibly to improve care, support our teams, and maintain the trust you place in us.
- Human-centeredness: We keep people at the core of every decision. AI is designed to enhance human expertise and preserve the relationships that define care.
- Safety: Patient safety comes first. We rigorously design, test, and monitor AI to ensure accuracy, fairness, and reliable performance.
- Security: Your data is protected. We apply strict security controls and comply with healthcare privacy laws to safeguard sensitive information.
- Transparency: We are open about when and how AI is used, providing clear explanations so patients and staff understand its role.
- Accountability: AI operates under strong governance. Defined responsibilities and oversight ensure issues are addressed quickly and responsibly.
- Stewardship: We aim to adopt sustainable AI solutions — clinically, environmentally, operationally, and financially — so they deliver long-term value without compromising care.