Due to the overwhelming surge in COVID-19 cases and the strain it has placed on health care capacity in the communities we serve, the Idaho Department of Health and Welfare has activated crisis standards of care statewide. We are open and available to see patients, but you may experience delays at our ERs, hospitals, and clinics. We appreciate your patience. Access more info on COVID testing, vaccination, visitor policy, hospitalization data, and FAQs.
Search by keyword or browse our list of services.
Find a provider by specialty, location, or availability.
See current studies testing new drugs, devices, and equipment to find better ways to treat and help patients.
For life-threatening emergencies, call 911 without delay.
Search by specialty and location.
Receive the highest level of care from the region's leading providers.
Find a lab or imaging facility close to you.
Find an outpatient infusion center.
Visit us to pay bills, ask billing questions, or request billing records.
You are about to watch the first of a seven-part video series in which I interview one of our patients. This is no ordinary patient. She is also a nurse, and she has a terminal illness. She provides a unique view into our healthcare delivery system, at St. Luke’s and at other institutions where she has received care over most of her adult life.
At St. Luke’s, we are driving toward patient-centered care. Perhaps most of those reading this will say, “We (wherever you work) already provide patient-centered care.”
I don’t doubt that there are aspects of the care that are patient-centered, but I wonder whether after watching the seven video clips, you will say, “We provide patient-centered care, all the time, for everyone.”
Here is the model of patient-centeredness we have developed at St. Luke’s to help us understand all the aspects to patient-centered care:
We developed this based on patient feedback, patient surveys, input from patient and family representatives on our quality and safety committees and based on our own experiences.
Patient-centeredness is multifaceted. It involves all of the experiences and interactions a patient has with our health system and the many different administrative and clinical personnel.
As you watch this video and those that follow, I’d invite you to consider the patient-centeredness diagram and see how many elements of patient-centeredness this patient brings up. It’s a conversation worth having.
David C. Pate, M.D., J.D., is president and CEO of St. Luke's Health System, based in Boise, Idaho. Dr. Pate joined the System in 2009. He received his medical degree from Baylor College of Medicine in Houston and his law degree from the University of Houston Law Center.
You take care of others, so take care of yourself. Let us be your partner in health, whether you're recovering from an injury, checking in for your annual exam, or enjoying an online class.
Because when you take care of yourself, everyone around you benefits.