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St. Luke’s Blogs

Dr. Pate’s Prescription for Change

St. Luke’s Health System’s Journey to Transform Health Care

St. Luke’s Patient Karen Kozlowski on How Care has Changed

By Dr. David C. Pate, News and Community
November 22, 2016

Karen Kozlowski has been sharing her insights regarding patient-centeredness from the perspective of a patient who has had many, many interactions with the healthcare system.

In this video, she explains how treatment has evolved over the 28 years she has been receiving care. There are many important insights regarding what is important to Karen. Hint: It’s the little things, even as she experiences life-saving cancer treatment.

Here again is our patient-centeredness model:

Patient Centeredness

What are some of those little things that we can do that make a big difference to our patients? Here is video number 6:

About The Author

David C. Pate, M.D., J.D., previously served as president and CEO of St. Luke's Health System, based in Boise, Idaho. Dr. Pate joined the System in 2009 and retired in 2020. He received his medical degree from Baylor College of Medicine in Houston and his law degree from the University of Houston Law Center.