MyChart
Are you ready for your video visit?
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Find a Comfortable, Well-lit Seat
We want to be able to see your face easily and clearly.
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Check Your Audio/Video Setup
Make sure your camera is on and that your microphone is not on mute!
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Manage Calls and Notifications
If you're on a mobile phone, do not answer calls or click on texts or other push notifications until your visit is complete so you can avoid navigating away from this virtual waiting room.
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Wait Just a Bit...
We can see when you have connected successfully, so someone will be with you as soon as possible. Thank you for your patience!
What if I accidentally leave the virtual waiting room?
If you accidentally leave the virtual waiting room, return to the MyChart home screen and click Visits.
- On a desktop or laptop computer, select your visit, then click “Details” and “Join video visit.”
- On a mobile device, click the green video icon.
For On-Demand Virtual Care
- Our provider will evaluate your symptoms or concerns carefully to determine if you can be treated virtually.
- Please note: not all concerns can be treated virtually. If our provider cannot treat you, they will help guide you to the right place for care!
- If you have ear pain, an in-person appointment is required so we can see the inside of your ear before determining a treatment plan.