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MyChart Video Visits

Video Visit

MyChart Video Visit Availability

MyChart video visits are available at most of our clinics. To see if a video visit is an option for your next visit, please call your St. Luke's Clinic. 

Prepare for Your MyChart Video Visit

We look forward to connecting with you for your video visit. Please follow these steps to ensure your visit goes smoothly. 

  1. Confirm that you have a MyChart account and that you're able to log in
    • All video visits take place using MyChart. You must have a MyChart account set up before your scheduled appointment. 
    • If you need a myChart account, please signup online or call 208-381-9000 for assistance in creating one. Please allow time for set up! It's a quick process, but it will help to take care of this well in advance of your scheduled video visit.
      • If the video visit is for a child under the age of 14, the parent or guardian must have a MyChart account and proxy access to the child’s medical record before the scheduled video visit. Learn how to set up proxy access.
      • If you are between 14 and 17 years of age, you can login to your own MyChart account to join your video visit. Please be aware that you may not be able to consent to your own treatment under state law and additional registrations steps may be required prior to your video visit. 
  2. Ensure you have both a camera and microphone for your video visit.
    • You may use a desktop computer, laptop, tablet, or smartphone for your appointment. We recommend using a tablet or smartphone, as they offer a better user experience and most of these devices already have an appropriate camera and microphone setup. 
    • If you choose to use a desktop computer or laptop, a microphone and Adobe Flash player are required. 
  3. If you intend to use a tablet or smartphone for your video visit, download the MyChart and VidyoConnect mobile apps, if you don't have them installed on your device already. Both apps are available through the Apple App store and Google Play store, and both are required for video visits on a tablet or smartphone. If you already have both apps, please make sure they are updated to the most current version for the best experience.
  4. If you intend to use a desktop computer or laptop, use Google Chrome or Firefox on a Windows computer or Safari on a Mac computer. Then, download the VidyoConnect desktop app for the best experience.
  5. Test your device to ensure you’re ready for your video visit. You will be guided through a series of steps to test your device (you will be prompted to download the VidyoConnect app, if you skipped this in step 3 or 4 above).

If you would like these instructions in a step-by-step video guide please see our video below.

What to Look for in the Apple App Store or Google Play Store

Mobile Apps


Additional Tips for a Successful Video Visit

  • Stay in an area with good internet and/or service connection for the duration of your video visit. 
    • If you’re using a smartphone or tablet, choose a Wi-Fi connection instead of data connection for a more reliable experience. 
    • If you’re using a desktop computer or laptop, choose a hard-wired connection rather than Wi-Fi if possible.
  • Make sure your devices and applications are running the most recent version for the best experience. 
  • When prompted, you must allow access to your microphone and camera.
  • Find a setting where you can talk freely and avoid distractions during your visit. 
  • Use earbuds that have a microphone to block out background noise and ensure you can hear the provider. If you don’t have earbuds with a microphone, try to eliminate background noise.   
  • Choose a well-lit area, so your doctor can see you.
  • If you're using a desktop computer or laptop, close unnecessary apps, windows or programs. If you’re home, encourage others to avoid using the internet during your appointment time. Concurrent internet connections taking up large amounts of bandwidth (like downloading large files, movies, music at the same time) will interfere with a good quality connection.

Begin Your MyChart Video Visit

  1. Log in to MyChart through a web browser if using a desktop computer or laptop, or the MyChart mobile app for tablets and smartphones.
    • If your video visit is for a child under the age of 14, log in to your own MyChart account and select your child's profile. You'll find this at the top of your screen when using a web browser, and at the bottom of the screen when using the MyChart mobile app. 
    • If you are between 14 and 17 years of age, you can login to your own MyChart account to join your video visit.
  2. Complete eCheckIn - This is required before your appointment can begin. eCheckIn will be available in MyChart three days prior to your scheduled appointment time. 
  3. Begin your video visit. Once eCheckIn is complete, you’ll be able to begin your video visit 20 minutes prior to your scheduled appointment. You'll see an alert on your MyChart home page (see example below) or go to Visits > Appointments and Visits > Details to connect.

Web Browser View


myChart Notice

Mobile App View

Video Visit Mobile

Step-by-step Guide

This slideshow walks you through the video visit process, showing screen shots of the various steps you'll need to follow within MyChart to activate your video visit.


Troubleshooting Your MyChart App Video Visit

  • Video Quality and Availability Concerns

      • Delayed or choppy video: make sure that there aren't too many applications currently running on the system. The video visit component requires a certain amount of processing power based on the computer's specification and closing other applications will free some resources and improve streaming quality.
      • If the video window terminates unexpectedly, you can return to the visit until the end of the appointment by tapping the Begin Visit button. You can also close the VidyoConnect app and restart the video visit again from your MyChart Appointments page. 
      • If you see the provider’s face zoomed in when using a desktop computer or laptop, you can fix the issue by clicking anywhere on the video visit screen and then clicking the pin icon located on the bottom right corner of your screen.  

  • Other Video or Audio Issues

      • Check that your webcam is set up and nothing is covering your camera lens. 
      • Make sure your speakers and microphone are turned on and unmuted. 
      • If you're using a desktop computer or laptop, make sure you have allowed the browser to access your camera and microphone. 
      • If you’re using a smartphone or tablet, verify that you have the appropriate permissions set for the VidyoConnect app on your device. For video visits to work properly, you must allow VidyoConnect to access your phone’s camera and microphone.
        • On iOS: Open Settings > select VidyoConnect > under “Allow VidyoConnect to Access”, ensure that both Microphone and Camera are selected.
        • On Android: Open Settings > Apps > VidyoConnect > under "Permissions", make sure that Camera and Microphone are listed as "Allowed."