If you or someone you know is experiencing a mental health crisis, call 988 for 24/7 free and confidential crisis support. You do not have to be suicidal to call. Access more info and resources on suicide prevention, emotional and mental health support

toggle mobile menu Menu
toggle search menu

Site Navigation



New Patient Welcome Visit Access Steps


Please note: These same instructions are also available in a video guide format.

  1. Log into MyChart. You can access On-Demand Virtual Care by either,

    1. Selecting “OnDemand Virtual Care” from the main menu
    2. Selecting “Start Virtual Visit” on the Home Page 
    3. Selecting “OnDemand Virtual Care” from the Schedule an Appointment page.
Select OnDemand Virtual Care
Select OnDemand Virtual Care
Select OnDemand Virtual Care

  1. Confirm which state you live in; you can only be seen by a provider licensed in your state.
Select your state

  1. Select "New Patient Welcome Visit" as your reason for visit.
Select reason for visit

  1. Click “Test hardware.”
Test your equipment

  1. Next, you will see an estimated wait time. Click “Put me in line.”
Select put me in line

  1. Type any details you'd like to ensure you're able to discuss with the provider and click “Schedule.”
Schedule a New Patient Welcome Visit

  1. Complete eCheck-In steps and select Join Video Visit when you receive a notification the provider is ready for you.  The type of notification you get will depend on the preference you selected when you scheduled your visit.
Screenshot of instructions
Log-in to MyChart and start your New Patient Welcome Visit today!