ALERT

Due to the overwhelming surge in COVID-19 cases and the strain it has placed on health care capacity in the communities we serve, the Idaho Department of Health and Welfare has activated crisis standards of care statewide. We are open and available to see patients, but you may experience delays at our ERs, hospitals, and clinics. We appreciate your patience. Access more info on COVID testing, vaccination, visitor policy, hospitalization data, and FAQs.

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Virtual Urgent Care

Urgent Care is Now Available Wherever You Are

St. Luke's now offers virtual urgent care services seven days a week from 8 a.m. to 8 p.m., if appropriate depending on your symptoms. 

If you're an existing St. Luke's patient, you can simply log in to your MyChart account, answer a few questions about your symptoms, and begin a virtual visit with the next available St. Luke's primary care provider. You may still have to wait a bit, as you would at an in-person urgent care clinic, but you'll be waiting wherever you choose. 

Common Conditions for Virtual Urgent Care Visits

  • Back Pain

  • Cough

  • Ear Pain

  • Eye Irritation and Redness

  • Rash

  • Sinus Symptoms

  • Sore Throat

  • Urinary Tract Infection (UTI)

Please note: chest pain, depression, and headache require in-person evaluation


Prepare for Your Virtual Urgent Care Visit

We look forward to connecting with you for your on-demand video visit. Please follow these steps to ensure your visit goes smoothly. 

  1. Confirm that you have a MyChart account and that you're able to log in. 
    • All on-demand video visits require a previous visit at St. Luke’s and a MyChart account. 
    • If you are an established patient with St. Luke’s and need a myChart account, please signup online or call 208-381-9000 for assistance in creating one. Please allow time for set up! It's a quick process, but it will help to take care of this well in advance of your scheduled video visit.
      • If the video visit is for a child under the age of 14, the parent or guardian must have a MyChart account and proxy access to the child’s medical record before the scheduled video visit. Learn how to set up proxy access.
      • If you are between 14 and 17 years of age, you can login to your own MyChart account to join your video visit. Please be aware that you may not be able to consent to your own treatment under state law and additional registrations steps may be required prior to your video visit. 
  2. Ensure you have both a camera and microphone for your video visit.
    • You may use a desktop computer, laptop, tablet, or smartphone for your appointment. We recommend using a tablet or smartphone, as they offer a better user experience and most of these devices already have an appropriate camera and microphone setup. 
  3. If you intend to use a tablet or smartphone for your video visit, download the MyChart mobile app, if you don't have it installed on your device already. The app is available through the Apple App store and Google Play store, and is required for video visits on a tablet or smartphone.
  4. If you intend to use a desktop computer or laptop, make sure you use one of the supported web browsers. Use Google Chrome, Firefox, or Microsoft Edge on a Windows computer or Safari on a Mac computer.

MyChart Virtual Urgent Care Access Steps

  1. Log into MyChart and select “Talk to a Doctor” from the main menu or Schedule an Appointment page.

  1. Confirm which state you live in; you can only be seen by a provider licensed in your state.

  1. Select a reason for visit; only conditions/complaints listed here are eligible for an on-demand video visit.

  1. Click “Test hardware.”

  1. Next, you will see an estimated wait time. Click “Put me in line.”

  1. Type details regarding why you need an appointment and click “Schedule.”

  1. Complete eCheck-in steps and select Begin Visit when ready.