Billing FAQs

St. Luke’s is making an update to how we safely process mailed payments.

What’s Changing?
We are now using Bank of America’s secure lockbox service to receive and process mailed patient payments and related correspondence. The new address is St. Luke’s Financial Services, PO Box 746073, Los Angeles, CA 90074-6073.

What This Means for You

• If you mail a payment, you’ll send it to a new mailing address listed on your statement.
• Your payment will be handled through a highly secure process designed to protect your information.
• This helps reduce the risk of lost or misdirected mail and ensures more consistent handling.

What’s Not Changing

• The amount you owe.
• Your available payment options (online, phone, in person, or mail).
• The care and service you receive from St. Luke’s.

This change is part of our ongoing effort to strengthen security and protect your financial information.

If you have questions, please contact our customer service team using the number on your statement.

If you’ve given us insurance information, we’ll submit a claim on your behalf. St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you’ll receive a separate bill and account number for each visit and date of service. 

We do ask that you provide your insurance information when you register with us, as well as any changes that may have occurred since your last visit.

Radiologists, pathologists, anesthesiologists, and consulting physicians may bill you and/or your insurance company separately for their services. These consulting physicians may not be hospital employees; therefore they may not be participating members of your specific insurance plan. If you have any questions regarding your insurance coverage or bills from these providers, please contact them directly.

If you don’t have insurance, you’ll receive a bill shortly after services are provided. Please remit payment in full at that time. If you’re unable to pay the balance in full, you can create a customized monthly payment plan in MyChart.