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How Bills are Issued

If you've given us insurance information, we'll submit a claim on your behalf. St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you'll receive a separate bill and account number for each visit and date of service. 

We do ask that you provide your insurance information when you register with us, as well as any changes that may have occurred since your last visit.

Radiologists, pathologists, anesthesiologists, and consulting physicians may bill you and/or your insurance company separately for their services. These consulting physicians may not be hospital employees; therefore they may not be participating members of your specific insurance plan. If you have any questions regarding your insurance coverage or bills from these providers, please contact them directly.

If you don't have insurance, you'll receive a bill shortly after services are provided. Please remit payment in full at that time. If you're unable to pay the balance in full, visit our payment plans section for other options.

Click each question below for its answer:

Who do I contact if I have questions about my bill?

Please contact Customer Care. You can find the number for your area below or on your statement.

St. Luke's Business Office

For all St. Luke's accounts except for services received at the following locations: Magic Valley, Jerome, Elmore, and McCall Medical Center
(208) 706-2333 or toll-free 1-800-342-3432.

Elmore

(208) 580-2663

Jerome

(208) 814-7500 or toll free: 1-855-890-3401

Magic Valley

For accounts at all Magic Valley locations except St. Luke’s Mountain States Tumor Institute (MSTI). For St. Luke’s MSTI, see St. Luke's Business Office above.
(208) 814-7400 or toll free: 1-866-581-7096.

Are all my physician and hospital charges combined on this single statement?

For Treasure Valley, Wood River, and all St. Luke’s MSTI locations, both physician and hospital charges are on the same statement. For other locations you’ll receive two bills – one for your physician charges and one for your hospital charges.

For other services such as radiology or anesthesiology, you’ll receive separate statements from those providers. Please contact those providers directly if you have any questions about their bills.

Should I contact my insurance company before coming to St. Luke's?

St. Luke’s suggests that you review your policy and benefits prior to receiving any medical services. If you have any questions regarding your policy, please contact your employer or insurance carrier.

Do I need to bring anything with me when I come for my physician appointment or hospital service?
In addition to anything your referring physician may ask you to bring, please also bring your insurance card, identification card, current mailing address, and other documents that will help with the registration and billing process.
Will I be asked to make any payments on the day of my visit/service?

Depending on the type of insurance you have and the services you receive, you may be asked to pay a co-payment, deductible, or co-insurance at the time of your visit. If you don’t have insurance, you may be asked to make payment in full. If you have an outstanding balance at the time of service, you may be asked to pay it at that time.

How soon will I receive a bill after my service(s)?

You can expect to receive a bill after we‘ve received payment or denial from your insurance company. However, if you aren’t covered under any insurance policy, you can expect to receive a bill within 7-10 days following your visit.

What should I do if I don't have any insurance?

Before receiving services, please call a patient financial advocate in your area. If services have already been provided, please call Customer Care to make payment arrangements (see first question above for contact information).

Is financial assistance available?

Yes, learn more here or contact Customer Care (see first question above for contact information).

Will St. Luke's send claims to both my primary and secondary insurance companies?

Yes. If insurance information is provided for both carriers, we’ll first submit a claim to your primary carrier. Upon receipt of payment and/or response from your primary carrier, we’ll then submit a claim to your secondary carrier.

Will St. Luke's notify me when my insurance pays my bill?

If there’s a patient responsibility (co-pay, deductible, co-insurance) after your insurance company pays your claim, then you’ll be notified via a statement. Otherwise, no statements will be sent to you reflecting the insurance payment.

Why am I being charged a physician visit and a hospital visit?

Medicare/Medicaid classifies St. Luke’s Health System as a “provider-based” hospital, which means that our billing process must adhere to specific rules and requirements. One of these requirements is to split the physician or professional services rendered by your provider apart from all other charges related to your visit.

For example: A visit to a physician will incur two separate charges. The first charge is for the physician's professional services, while the second charge is the facility fee. You do not receive duplicate bills for the same service. Some insurance companies may cover both provider and facility charges and some may not. However, you should only receive one statement from St. Luke’s when the outstanding balance is your responsibility.

What should I do if I receive a statement that I believe has already been paid?

If you think the bill has already been paid, please contact Customer Care so we can review the account. (See first question above for contact information.) You may be asked to provide copies of the documentation supporting proof of payment.

What should I do if I receive a statement and I'm unable to make payment in full?

You can create a customized monthly payment plan by using St. Luke’s Bill Pay, an online personal finance system for your St. Luke’s healthcare bills.

To create a Bill Pay account, you’ll need a St. Luke’s statement and will also need to provide some basic demographic information, the last four of your social security number, and a valid email address. 

Register for St. Luke's Bill Pay today

How can I request a copy of my bill?

For copies of your itemized charges, please call Customer Care. (See first question above for contact information.)