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Air St. Luke’s Membership FAQ

Air St. Luke's Membership

Invest in your family's safety and security

Emergency medical transport to the closest, most appropriate care facility. When you become an Air St. Luke's member, your annual membership fee waives any portion of the bill not covered by your insurance.

Frequently Asked Questions

Click each question below for its answer:

Are there any places Air St. Luke's won't go?
Yes. We’re generally limited to the area shown on our service map.
Are there any restrictions for membership?
Yes. The primary member must be at least 18 years old.
Does my membership cover services provided by my local ambulance service?
No. It does not cover local 911 ambulance services.
How do you decide which transport method to use?
Through consultation with the attending physician or emergency medical services (EMS), based on the injury, weather, location, and other criteria.
How do you determine which hospital to transport patients to?
We take patients to the most appropriate facility, based on consultation with the attending physician, EMS, and the patient.
How is Air St. Luke's dispatched?
Only by physicians or EMS personnel. Transport must be medically necessary. In the event of an emergency, call 911 immediately.
How long is my Air St. Luke’s membership good for?
One year, unless you’ve signed up for longer.
If I'm in an accident, how will you know I'm an Air St. Luke's member?
Proof of membership is not required for transport. You’ll be listed in our database, so let the transport team know you’re a member. If you’re transported by one of our air transport partners, please notify Air St. Luke’s as soon as possible.
Is my membership honored by other air transport programs?
Yes. A current list of our partner programs can be found here.
Is my membership information confidential?
Yes. All information provided by members is kept completely confidential.
Is there a limit to the number of times I can use this service?
No. Benefits cover you and your eligible family for the term of your enrollment period.
Who should I call if I have questions?

Our contact information can be found here.

Will I be notified when it's time to renew?
Yes. You’ll receive a notice in the mail 30 days prior to expiration.