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Transfer Center at St. Luke’s

St. Luke's Transfer Center streamlines access to our providers and services with a single phone call. Our purpose is to connect providers for consults, admissions, transfers, and placement of patients to the appropriate care area.

Contact Us: Transfer Center Available 24/7

  • (208) 381-2525
  • Fax: (208) 381-8882

Prior to calling the Transfer Center

Please have the following information:
  • Patient's date of birth, last and first name or St. Luke’s medical record number (MRN)
  • Fax face sheet to (208) 381-8882 to validate patient identity
  • Push films/studies so consulting provider(s) can review with referring provider

Please also be prepared to provide:
  • Your name, role, and direct call-back number
  • Referring provider name (spell last name, then provide first name)
  • Referring facility, department, and current room number
  • Diagnosis and requested specialty, if known (i.e., pediatrics, hospitalist, cardiology, etc.)
  • Preferred accepting facility, if known (Boise, Magic Valley, Meridian, and Nampa)

Special Instructions

Emergent Transport Requests

If immediate transport has been requested prior to connection with the on-call provider, the Transfer Center will bring Air St. Luke’s into the call to hear about the patient's: 

  • Current weight in kilograms
  • Isolation status
  • Intubation status
  • Current medication drips, if any
  • Cardiac monitoring, if any
Air St. Luke's will offer available resources or provide a timeline for updating the referring site.



Best Practices for Ensuring Successful Hand-Off
  • Send a copy of pertinent documents such as provider and nursing records, medication record, diagnostic images, slides, etc. with the patient
  • Call in a nursing report to the receiving unit prior to patient leaving facility (Transfer Center to provide)
  • If patient condition changes or re-connections with providers are needed, please call the Transfer Center back at (208) 381-2525

Benefits of Using the Transfer Center

  • Single phone number to call for all patient populations, 24/7
  • Staffed by experienced RNs and telehealth specialists, 24/7
  • Quick connection to on-call physicians for Boise, Magic Valley, Meridian, and Nampa
  • Ability to conference in multiple providers into one call to determine plan of care
  • Recorded provider hand-off to all sites promoting best practices and patient safety
  • Real time charting of the Transfer Center request into the patient's EMR
  • Auto-acceptance available for specific time-sensitive patient diagnosis/populations
  • Collaboration with Air St. Luke's specialists who find and deploy transport assets
  • Completion of bed placement for Boise, Magic Valley, Meridian, and Nampa sites
Your Partner in Health.

People are at the heart of great health care. That's why we are committed to delivering compassionate, high-quality care tailored to the communities we serve. 


Together with our community partners and patients, we're building a stronger, healthier future for all Idahoans.

Connect with Us
Contact Us In Boise (208) 381-2222