Transfer Center at St. Luke's

Making the Connection

St. Luke's Transfer Center streamlines access to our providers and services with a single phone call. Our purpose is to connect providers for consults, admissions, transfers, and placement of patients to the appropriate care area.

Contact Us: Transfer Center Available 24/7

(208) 381-2525
Fax: (208) 381-8882

What to Have Ready When You Call

Please have the following information:

Patient's date of birth, last and first name or St. Luke’s medical record number (MRN)
Fax face sheet to (208) 381-8882 to validate patient identity
Push films/studies so consulting provider(s) can review with referring provider

Please also be prepared to provide:

Your name, role, and direct call-back number
Referring provider name (spell last name, then provide first name)
Referring facility, department, and current room number
Diagnosis and requested specialty, if known (i.e., pediatrics, hospitalist, cardiology, etc.)
Preferred accepting facility, if known (Boise, Magic Valley, Meridian, and Nampa)

Special Instructions

Emergent Transport Requests

If immediate transport has been requested prior to connection with the on-call provider, the Transfer Center will bring Air St. Luke’s into the call to hear about the patient's:

Current weight in kilograms
Isolation status
Intubation status
Current medication drips, if any
Cardiac monitoring, if any

Air St. Luke's will offer available resources or provide a timeline for updating the referring site.

Best Practices for Ensuring Successful Hand-Off

Send a copy of pertinent documents such as provider and nursing records, medication record, diagnostic images, slides, etc. with the patient
Call in a nursing report to the receiving unit prior to patient leaving facility (Transfer Center to provide)
If patient condition changes or re-connections with providers are needed, please call the Transfer Center back at (208) 381-2525.

Why Use the Transfer Center?

Single phone number to call for all patient populations, 24/7
Staffed by experienced RNs and telehealth specialists, 24/7
Quick connection to on-call physicians for Boise, Magic Valley, Meridian, and Nampa
Ability to conference in multiple providers into one call to determine plan of care
Recorded provider hand-off to all sites promoting best practices and patient safety
Real time charting of the Transfer Center request into the patient's EMR
Auto-acceptance available for specific time-sensitive patient diagnosis/populations
Collaboration with Air St. Luke's specialists who find and deploy transport assets
Completion of bed placement for Boise, Magic Valley, Meridian, and Nampa sites