To make an appointment for your child, please call during regular office hours. Be sure to tell the receptionist if your child is ill or if you're scheduling a well child check-up. (We also encourage you to make an appointment for your child's regularly scheduled well check-up when you're checking in or out from your previous appointment.) Every effort will be made to accommodate your need for an appointment with your child's physician. However, if the schedule of your child's physician does not allow us to meet your needs, you may be offered an appointment with one of our other providers. These appointments will be limited to urgent problems. The location of that appointment will be the primary office location of the physician you are seeing that day.
Our Parkcenter Blvd. office in Boise and our Celebration Ave. office in Meridian are open on Saturday and Sunday mornings. The duration of these hours is dependent upon our patients' need for urgent care outside of regular office hours. During these hours, the clinic is operated with a small staff to care for urgently sick children. Please respect these extended office hours by limiting appointments to urgent problems.
Telephone calls are an extremely important part of our relationship with you. We make every effort to answer each incoming call as it arrives. However, if your physician and his/her nurse are with another patient or out of the office, a message will be taken and your call returned as promptly as possible. If you consider your call to be an emergency, please notify the office staff and the physician or his/her nurse will be located immediately.
We tend to experience our highest call volumes on Monday and Friday. Therefore, if your phone call is regarding a non-illness related matter (such as school paperwork, immunization records, etc.), please call on other days of the week when our staff will be more able to help you in a timely manner.