For the latest coronavirus care instructions and resources, please call our COVID-19 hotline at 208-381-9500. Find additional information and resources here and learn more about how we’re working to keep you healthy and safe.

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Keeping You Healthy and Safe

Up to the Challenge

St. Luke’s is dedicated to meeting your needs and keeping you safe during the COVID-19 crisis. And we know you’re committed to doing your part to protect yourself, your loved ones, and your community. Wear a mask in public. Keep a physical distance of at least six feet between you and others. Wash your hands often and for at least 20 seconds. Stay home if you don’t feel well. You do your part, and we’ll do ours. Together, we can work to curb the spread.

Appointment Options and Precautions

At St. Luke’s, we’ve made several changes in how we operate to help those coming to our hospitals and clinics avoid exposure to the coronavirus that causes COVID-19.

  • Virtual visits through the myChart app. Many primary care and specialty visits can now take place by phone or video chat, so you don’t have to leave home. Your doctor’s staff will contact you to schedule, or you can call them to learn more.
  • Phone check-ins. Many clinics are now checking in patients online or over the phone before you enter the facility. This cuts down on the time you spend in the lobby. We also offer online check-ins for myChart users.
  • Patient, visitor and employee screenings. Thermal scanners at employee entrances quickly check the temperature of employees as they enter some of our facilities. For patients and visitors, we do a “sign and symptom” evaluation before allowing entrance, which can include a temperature check.
  • Increased cleaning of facilities. A clean facility is always vital, but during the COVID-19 crisis, we’re taking even more steps to ensure safe, clean facilities.
  • Fewer non-clinical employees on site. St. Luke’s now has more than 3,000 employees working from home. This allows critical support functions to continue while lowering the number of employees coming to our facilities each day.
  • Well clinics. Many patients visit St. Luke’s for regular checkups to ensure continued good health. We offer “well clinics” at certain locations where we only see patients who have no signs of the virus. Ask your doctor or clinic staff.
  • Curbside urgent care. In Twin Falls, St. Luke’s Quick Care offers curbside visits for a variety of conditions and injuries. Our providers come to you while you stay in your vehicle.
  • Universal masking. St. Luke’s requires masks in all of our facilities and every patient-care environment.
  • Outpatient pharmacy trailers. At our Boise, Meridian and Nampa hospitals, our outpatient pharmacies have been moved outside to temporary trailer locations. These are drive-up only.
  • Strict visitor policies. All facilities are limiting or excluding visitors, including those joining patients on clinic visits. For the most current guidelines and policies, call your clinic or visit our COVID-19 resource page
  • Expert advice. In interviews with local media, St. Luke's physicians, psychologists and leaders share their advice on managing the various challenges of this pandemic. Listen to discussions about parenting, minding mental health, leading, expecting and delivering at hospitals and more here.

The availability of services and visitor policies are subject to change and vary per clinic. Please call your clinic for more information.

Pediatric Safety Precautions

Even in these uncertain times, it’s important for your child’s best health to stay up to date on wellness visits, vaccinations and follow-up visits. St. Luke’s Children’s Hospital and clinics are taking extra precautions to protect you and your child from COVID-19 infection. These include:

  • Scheduling wellness visits and other appointments for children who are not sick in the morning only
  • Scheduling appointments for children who are sick in the afternoon only
  • Taking extra cleaning and disinfecting precautions 
  • All staff wearing masks and other personal protective equipment (PPE)
  • Offering video visits for certain health issues
Please contact your child’s health care provider with any questions or concerns you have about COVID-19 or other aspects of your appointment. Together, we’ll keep your child safe while monitoring their health, vaccinations, and developmental milestones.

Heroes Wear Masks: Thank You