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MyChart On-Demand Virtual Care - Access Steps

Steps

Please note: These same instructions are also available in a video guide format.


  1. Log into MyChart. You can access On-Demand Virtual Care by either,

    1. Selecting “OnDemand Virtual Care” from the main menu
    2. Selecting “Start Virtual Visit” on the Home Page 
    3. Selecting “OnDemand Virtual Care” from the Schedule an Appointment page.
Select OnDemand Virtual Care
Select OnDemand Virtual Care
Select OnDemand Virtual Care

  1. Confirm which state you live in; you can only be seen by a provider licensed in your state.
Select your state

  1. Select a reason for visit; only conditions/complaints listed here are eligible for an on-demand video visit.
Select reason for visit

  1. Click “Test hardware.”
Test your equipment

  1. Next, you will see an estimated wait time. Click “Put me in line.”
Select put me in line

  1. Type details regarding why you need an appointment and click “Schedule.”
Enter details for visit

  1. Complete eCheck-In steps and select Join Video Visit when you receive a notification the provider is ready for you.  The type of notification you get will depend on the preference you selected when you scheduled your visit.
Screenshot of instructions
Log-in to MyChart and start your On Demand Virtual Care visit today!