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Telehealth Services

In collaboration with regional healthcare providers, St. Luke's uses telehealth technology, also known as telemedicine, to connect patients and healthcare professionals in different physical locations. Currently, the St. Luke's Telehealth program offers two-way audio-visual encounters for critical care and specialty services, allowing us to extend high quality healthcare services to a broader region and improve health outcomes. 

For more information about St. Luke's Telehealth program, please email us.

The teleICU project described below was supported by Grant Number 1C1CMS331060 from the Department of Health and Human Services, Centers for Medicare and Medicaid Services. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the U.S. Department of Health and Human Services or any of its agencies.

Highlights & Resources

  • Blog Post

    St. Luke’s Remote Patient Management Links Patients to Resources

  • Blog Post

    St. Luke’s Telehealth: Reversing the Care Paradigm

  • Blog Post

    St. Luke’s McCall Patients Take Part in Telehealth Innovation

  • Blog Post

    St. Luke’s Telegenetics Program Gives Rural Residents a Rare Window into Family Health Legacies

FAQs - Telehealth in a Clinic Setting

Click each question below for its answer:

What are the benefits of telehealth?
  • Reduced travel time.
  • Reduced travel expenses, such as gas, food and lodging.
  • Reduced time you have to take off from work.
  • Easy access to care in a familiar environment.
  • Less stress, especially if you aren’t feeling well.
What happens in a telehealth consultation?

With the use of secure videoconferencing equipment, you’ll have a live, real-time interaction with a specialist, almost as if he or she is in the same room.

  • Your appointment will feel a lot like a traditional face-to-face appointment. You’ll be able to see, hear, and talk to the specialist.
  • During the consultation you can discuss your health and any concerns you have, and can ask questions just as you would if you were with the specialist in person.
  • A member of your local healthcare team will be present, if necessary.
  • If you wish, you may bring a friend or family member to your appointment.
How secure and private is telehealth?
  • Just like a normal doctor appointment, your telehealth consultation will be private and confidential.
  • Telehealth equipment does not have recording or photography capabilities and is HIPAA compliant.
Who is involved in a telehealth session?

Apart from you, the specialist, and if necessary, a member of your local clinic staff, no one else will be present unless you want them to join. As with a face-to-face appointment, your spouse, partner, family member or friend may accompany you.

How can I participate in a telehealth visit with my provider?
  • Ask your provider if a telehealth consultation is right for you.
  • Not all specialists offer telehealth consultations. Your healthcare provider will discuss options with you.
What if I prefer face-to-face consultations?

Telehealth can be part of your care plan, but only if you want it to be. You can always choose to see your specialist in person if you prefer.

Do I pay extra for telehealth services?

St. Luke’s suggests you review your insurance policy and benefits before scheduling a telehealth visit. If you have any questions regarding your policy, please contact your employer or insurance carrier.

Critical Care Telehealth

Connecting Teams of ICU Specialists

Telehealth allows our critical care doctors and nurses to monitor multiple intensive care patients and assist in ICU management from a centralized location. We use computers, cameras, microphones, and sophisticated software to provide an additional layer of support for you or your loved ones.

We monitor patients with two teams working together. The first team is the bedside critical care specialists in the ICU; the second includes specialists in a centralized remote location. Together, they work to continuously monitor you during your stay. The teleICU staff are able to alert the onsite staff to changes in your condition and can better avoid adverse outcomes.