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St. Luke's Blogs

Coaching the St. Luke's Way!

By Dr. David C. Pate, News and Community
May 3, 2012

We're managing up and building our skills with AIDET, which stands for acknowledge, introduce, duration, explanation, and thanks. The AIDET acronym is the way we remind ourselves of good customer service basics. I recently taped this video for St. Luke's Heart and had the chance to "coach" Dr. Murali Bathina, a top-performing athlete, in the finer points of AIDET. Watch to the end for a Triple Aim bonus!

About The Author

David C. Pate, M.D., J.D., is president and CEO of St. Luke's Health System, based in Boise, Idaho. Dr. Pate joined the System in 2009. He received his medical degree from Baylor College of Medicine in Houston and his law degree from the University of Houston Law Center.