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We're managing up and building our skills with AIDET, which stands for acknowledge, introduce, duration, explanation, and thanks. The AIDET acronym is the way we remind ourselves of good customer service basics. I recently taped this video for St. Luke's Heart and had the chance to "coach" Dr. Murali Bathina, a top-performing athlete, in the finer points of AIDET. Watch to the end for a Triple Aim bonus!
David C. Pate, M.D., J.D., is president and CEO of St. Luke's Health System, based in Boise, Idaho. Dr. Pate joined the System in 2009. He received his medical degree from Baylor College of Medicine in Houston and his law degree from the University of Houston Law Center.
The most valuable thing we have is our health. And the most valuable thing St. Luke's can do is help you live as healthy a life as possible. We're taking care forward as we develop new ways—and refine the tried and true—to improve health, improve care, and lower costs.