My Medical Record
Doing your Best, Dying with Dignity, and Other Lessons from an Empowered Patient
Many hospitals and health systems talk about being patient-centered, but how many really are? It’s hard to say you are patient-centered if you're not talking to patients, getting their input, and making sure you are addressing their needs.
I had a very meaningful conversation recently with Cynthia Burr, one of our long-term patients who has witnessed our transformation. Cy agreed to let us share that talk on the blog. I think you will find it inspirational and gratifying.
There is much to learn from her, and that's why I am requiring every St. Luke's employee to watch this video. Cy reminds us how important the little things are to making our patients feel safe and secure, and that while there may be many things going on in our own lives, when we interact with patients, we're always called to do our best.
http://www.youtube.com/watch?v=KZFSOUH8l5c&feature=youtube
To help connect the dots, Bob Murphy of the Studer Group takes a look at what Cy said and how it ties to our vision, our myStLuke's implementation, and our efforts to increase patient satisfaction, including AIDET, key words at key times, and Managing Up.
About The Author
David C. Pate, M.D., J.D., is president and CEO of St. Luke's Health System, based in Boise, Idaho. Dr. Pate joined the System in 2009. He received his medical degree from Baylor College of Medicine in Houston and his law degree from the University of Houston Law Center.
