Improving Health Through Patient-Centered Care

Caring people are the heart of St. Luke’s. They’re the reason the organization exists. Each member of the St. Luke’s team has a part to play in our strategy and is key to our success.  

St. Luke’s is driven by our mission to improve the health of people in the communities we serve, which is grounded in our focus on population and community health. Population health is the way in which St. Luke’s improves the health of people in the communities we serve by taking accountability for health outcomes and total cost of care. Community health is the way in which St. Luke’s, working in partnership with others, improves the health of people in the communities we serve by addressing social determinants of health.   

Our strategy leads us to achieving our vision as we build upon and enhance our reputation as the community’s trusted partner in providing exceptional, patient-centered care. 

St. Luke’s strategy follows a clearly defined path: We’re meeting people where they are on their health journey — improving health and lives by delivering exceptional performance and outcomes in safety and quality, access and affordability. In doing so, we are further solidifying St. Luke’s position as a community asset and a high-quality, independent, regional health system. 

By concentrating on the strategic focus areas of culture and workforce innovation, care management and primary care access over the coming years, St. Luke’s seeks to ensure delivery of the care patients need when, where and how they need it, through a connected and seamless experience.

Mission, Vision and Values

St. Luke's Mission

“To improve the health of people in the communities we serve.” 

St. Luke’s mission continues to be the system’s true north, the way in which care and support services are delivered daily through the strategic objectives and focus areas. The purpose of St. Luke’s is demonstrated by our commitment to population health and community health that inspire the organization to consider more fully what it meansThe addition of specific focus areas — culture and workforce innovation, care management and primary care access — to St. Luke’s strategy underscores the organization’s commitment to prioritize and track progress where there is the expectation of greatest impact toward achieving St. Luke’s mission, vision and strategic objectives. Improving the health of the people in the communities St. Luke’s serves by providing excellent patient-centered care requires a team of caring people who embrace the system’s culture and strategy, an integrated system that aligns resources based on unique patient needs and the appropriate access to care so that those needs can be met.  

Over time, St. Luke’s strategic focus areas will evolve to address the needs of the organization. to realize its vision of providing exceptional, patient-centered care. 

St. Luke’s Vision  

“To be the community’s trusted partner in providing exceptional, patient-centered care.” 

St. Luke’s vision describes our aspiration and calls us to respond to the evolving environment of care. 

St. Luke’s Values  

St. Luke’s values guide how team members communicate, how we work together, how decisions are made – and ultimately, how St. Luke’s performs. They represent the commitment St. Luke’s makes to the communities we serve, our team members and our partners. St. Luke’s values are embodied in the acronym iCARE:

• Integrity  
• Compassion  
• Accountability  
• Respect  
• Excellence

Strategic Focus Areas

The addition of specific focus areas — culture and workforce innovation, care management and primary care access — to St. Luke’s strategy underscores the organization’s commitment to prioritize and track progress where there is the expectation of greatest impact toward achieving St. Luke’s mission, vision and strategic objectives. Improving the health of the people in the communities St. Luke’s serves by providing excellent patient-centered care requires a team of caring people who embrace the system’s culture and strategy, an integrated system that aligns resources based on unique patient needs and the appropriate access to care so that those needs can be met.  

Over time, St. Luke’s strategic focus areas will evolve to address the needs of the organization.