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St. Luke’s Virtual Care Center

Building on Our Promise to the Region

Geography no longer prevents access to Idaho’s top doctors, thanks to regional telehealth services at St. Luke’s. And these services will expand coverage with the opening of our new Virtual Care Center in summer 2018. 

St. Luke’s Virtual Care Center will be one of just a few in the nation, bringing vital medical access to patients in rural and often-underserved communities as well as metropolitan areas. Virtual technology allows St. Luke’s to reach people when and where they need us, with care that’s convenient and close to home.

The $3.4 million center will be a high-tech hub where a centralized medical team uses technology with a human touch to care for patients around-the-clock at clinics, hospitals and homes throughout Idaho and Eastern Oregon.

What is Virtual Care?

Virtual care, also called telehealth or telemedicine, uses technology to connect a patient in one location with a health care provider in a separate, often distant location.

When the new Virtual Care Center opens, specialists in Boise will use the latest live, two-way cameras and remote monitoring equipment to diagnose and treat patients hundreds of miles and many mountain passes away. At remote hospitals and clinics, the center’s doctors and nurses will monitor patients’ vital signs, closely watch critical patients to support onsite caregivers, order tests as needed, read results, and provide the expertise of specialists who can immediately evaluate patients.

In a patient’s home, providers can continuously monitor vital signs like heart rate, blood sugar and oxygen levels in real time. The result is a better quality of life, fewer trips to the emergency department, and patients living on their own at home much longer.


Features

  • 24/7, 365 days-a-year telehealth hub
  • Dedicated team of St. Luke’s expert physicians, nurses, allied health professionals (such as diabetes educators, registered dietitians, pharmacists, social workers, etc.) and IT professionals
  • 14 programs and growing
  • 350 caregivers at full completion
  • One of the first virtual care centers in the region
  • More than 60 virtual care stations with live, two-way audio/video
  • 24/7 generator and UPS back-up power to support the Virtual Care Center and St. Luke’s Disaster Response Center

Services

Clinic Consultation

Patients go to their local clinic to connect remotely with a specialist via two-way, audio/video and asynchronous communication.  Current specialties include urology, nephrology, pediatric specialty programs and sleep medicine, with more to come. The remote visit may also involve a primary care physician or other health care providers such as diabetes educators, registered dietitians, pharmacists and social workers. 

Hospital Consultation

Patients in other St. Luke’s hospitals and remote, critical-access facilities receive real-time care from specialists in Boise, including but not limited to critical care and neurology services.

Home Monitoring

Remote patient monitoring uses devices to connect patients in the home with doctors, nurses and other care providers. In addition to secure two-way audio/video communication, these devices also collect and report vital readings and measurements for the health care provider to review and discuss with the patient.


Project Update

  • Temporary virtual care stations are now in place so our medical teams can soon begin training in the new configuration and care model.
  • Construction has progressed and furniture is currently being installed.
  • Opening August 28, 2018.

You Can Make a Difference

Help bring the best in health care to clinics, hospitals and homes throughout Idaho and Eastern Oregon. Please consider a gift to support telehealth services through our Virtual Care Center.

To learn how you can support this project, please call (208) 630-2200. 

More About the Project

Articles & Resources

  • showing 4 of 4
  • Blog Post

    St. Luke’s Virtual Care Center Will Extend Reach, Expand Services

  • Blog Post

    St. Luke’s Remote Patient Management Links Patients to Resources

  • Blog Post

    St. Luke’s Telehealth: Reversing the Care Paradigm

  • Blog Post

    St. Luke’s McCall Patients Take Part in Telehealth Innovation

More About St. Luke’s Virtual Care