Quality Information
An open letter to the people we serve:
St. Luke’s is a community-owned, not-for-profit, and locally governed health care delivery system with a mission “To improve the health of the people of our region.” This mission is driven by the unified efforts of physicians, community leaders, and committed employees and volunteers.
St. Luke’s Boards of Directors are personally responsible for advancing this vital mission. We do so by creating an organizational environment that focuses on teamwork and accountability and provides the facilities, technology, and skilled physicians and caregivers needed to provide the safest, highest quality of care.
We give our time and talents to St. Luke’s because we are proud to represent an organization whose foundation is built on more than 100 years of caring – and we are working to ensure St. Luke’s will be here for another 100 years and beyond. At some point in our lives, each of us will rely on our community hospital – whether for a diagnostic test, the birth of a child, or a lifesaving medical procedure. Just as you do, when we need hospital services, we want assurances that our surroundings will be safe, that our care will be appropriate, and that our caregivers will treat us with compassion and respect.
From our leadership to our physicians to our staff and volunteers, St. Luke’s strives for the highest levels of quality and safety. We foster this through: personalized service and care, continual measurement of patient outcomes, and safety and quality improvement initiatives. As an example, St. Luke’s is a fully committed participant in the Institute for Healthcare Improvement 5 Million Lives Campaign, which seeks to prevent incidences of medical harm. Much of the IHI’s initiative focuses on such critical components as implementing patient- and family-activated Rapid Response Teams, preventing hospital-associated infections, and “Getting Boards on Board” – and we are.
Board members are both interested and actively involved in St. Luke’s diligent efforts to ensure the highest quality and safest possible care, including the tracking of patient outcomes that will improve quality and determine new and better therapies. This commitment to excellence resulted in the designation of St. Luke’s Boise and Meridian Medical Centers as Idaho’s first Magnet hospitals, the gold standard of nursing excellence. And St. Luke’s adherence to the highest standards of performance has resulted in full accreditation by the Joint Commission – accreditation recognized nationwide as a symbol of health care quality.
St. Luke’s has earned the trust of the people we serve by consistently delivering safe, timely, effective, efficient, equitable, and patient- and family-centered care. We are honored to be an integral part of this professional and compassionate organization.
If you would like more information regarding safety and quality initiatives at St. Luke’s, please contact Patient and Family Relations. To learn more about the role of our Boards of Directors, please call (208) 381-2002.
Sincerely,
St. Luke’s Boise/Meridian Board of Directors
For more quality information, visit the Department for Health and Human Services website (http://www.hospitalcompare.hhs.gov/) to see quality information about St. Luke's Boise Medical Center.
